Refund & Cancellation Policy
Effective Date: 25 August 2026
1. Introduction
This Refund & Cancellation Policy explains the general principles applicable to paid subscriptions and services provided through FinVillaHub.
2. Subscription Cancellation
Users may cancel a subscription in accordance with the cancellation process made available by FinVillaHub. Cancellation may prevent future renewals, but does not automatically create a right to a refund for amounts already charged unless otherwise required by applicable law or expressly stated at the time of purchase.
3. Refund Eligibility
Refund requests may be considered where required by applicable law, where a duplicate payment has occurred, where a payment was processed incorrectly, or where FinVillaHub expressly determines that a refund is appropriate.
Eligibility may depend on the nature of the subscription, timing of the request, service usage, payment status, and applicable terms presented at the time of purchase.
4. Non-Refundable Situations
To the extent permitted by applicable law, refunds may not be available for periods of service that have already been used, consumed, or made available to the user, or where the request is based solely on a change of preference after purchase.
5. Duplicate or Incorrect Payments
If a user believes that a payment was duplicated or processed incorrectly, the user should contact FinVillaHub through the official support or contact channel provided on the website. FinVillaHub may request transaction details necessary to investigate the issue.
6. Payment Provider Processing
Payments may be processed through third-party payment providers. Refund processing may therefore be subject to the payment provider's processing procedures and timelines.
7. Refund Processing Time
Where a refund is approved, the refund will generally be initiated through the applicable payment method or payment provider. The time required for the refunded amount to appear in the user's account may depend on the payment provider and the user's bank or financial institution.
8. Digital Financial-Market Services
FinVillaHub may provide financial-market information, calculations, analytics, indicators, levels, or other informational services. Such information is not a guarantee of trading or investment results and should not be treated as professional financial advice.
9. Service Issues
If a user experiences a material technical issue affecting access to a paid service, the user should contact FinVillaHub promptly with relevant details. FinVillaHub may investigate the issue and, where appropriate, provide a correction, service extension, credit, or refund subject to applicable terms and law.
10. How to Request a Refund
Refund or payment-related requests should be submitted through the official FinVillaHub support/contact channel provided on the website.
Requests should include sufficient information to identify the relevant transaction, such as the account information, transaction reference, payment date, and reason for the request. Users should not submit unnecessary sensitive payment credentials.
11. Policy Updates
This Refund & Cancellation Policy may be updated from time to time to reflect changes in the service, payment methods, business practices, technology, or applicable legal and regulatory requirements. The updated version will be published on this page with an updated effective date where appropriate.
12. Contact
For refund, cancellation, or payment-related questions, users should contact FinVillaHub through the official support/contact channel provided on the website.
13. Important Legal Notice
This policy provides a general framework and should be reviewed by a qualified Indian legal professional before commercial launch. The final policy should be aligned with FinVillaHub's actual subscription model, payment provider, cancellation process, consumer obligations, and applicable Indian laws and regulations.